Return and Refund Policy

We are confident that you will enjoy your Coconut Shell Craft products. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days of receiving your order.

If you do, Please refer below is all the information you’ll need to know.

  1. You may return all undamaged items purchased at coconutshellcraft.com within 30 days of receiving your order. Shipping costs are non refundable.
  2. Damaged items are not eligible for returns (except damage to the product during the shipping process). If the return is due to our error, damage during the shipping process or if the item is defective, we will exchange the product for another one and pay the return shipping costs.
  3. Please contact us within 14 days of receiving your order for a return. This applies only to returns that are defective or damaged to the product during the shipping process.

In all other cases you must ship the product back to us at your expense and the item must be received within 30 days of receiving your order. We will credit you in the same manner as your original payment within 30 days of receiving the returned item. Returns must be made in the original or comparable packaging and sent to the following address:

Returns:
Coconut Shell Craft
No 240/10A, Delgahawaththa
Pannipitiya
Postal Code: 10230
Sri Lanka.

For questions regarding our return policy please contact us via e-mail or contact us.

Last Updated: 07/01/2019